Goods are always delivered in factory packaging. Otherwise the buyer must refuse the receipt. The consumer is entitled within fourteen (14) calendar days to return the product to the PAPATHOMAS store, presenting the purchase receipt and delivering it in its original condition and packaging. The returned product should not have been used, it should be in excellent condition, just before it is sold, in its complete original packaging (box, nylon, etc.) which should not have any tears or damage and with all the contents of the original packaging (eg instructions for use, etc.). This right is lost in the event that either the product has been used or there are substantial alterations in the factory packaging. The same applies to the following: When the price of the products has been paid in our physical store, as the sale is not considered to have been done remotely.
When the sale concerns products that are not suitable for return, for hygiene reasons (eg headphones), or which have been unsealed after delivery such as personal care products (eg hair removal machines, shavers, etc.).
Product returns with store charge. You have the right to return the products you bought and request their replacement: In all cases in which other products or substantially different from the ones you ordered were delivered to you through the proven fault of the PAPATHOMAS store. In all cases where there was a defect in the product.
Product returns charged by the customer. You have the right to return the products you bought in cases where for any reason other than the above, you changed your mind and no longer wish to purchase the product. The return of the products can be done by the customer himself, charged with their shipping costs, after consultation with the staff of the Online Store. In this case the product should be in excellent condition along with all the original documents that accompanied the product and its complete packaging. In case of return of the products, and provided that the products have been previously received and checked by the store, the refund to the customer will be made in case of payment by credit card, with cancellation of the credit card charge and in case of payment with cash, if the customer had chosen the option “collection from the store”, it will be done by returning the money to him from the store. In case the products are returned damaged or incomplete, the Online Store has the right not to accept the return of the product. In addition, for all cases the product to be replaced – repair must be accompanied by the original proof of purchase. For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product (agrees the IMEI) and be in excellent condition , along with all the documents that accompanied the product (eg IAS, Retail Rep. etc.). Before each return, it is recommended to consult with the PAPATHOMAS Online store. In any case, the return and replacement is possible under the following conditions: contact the Online Store on the same day or the next working day in case of change of the product within 5 days with another or other up to the amount of the price or with additional price or withdrawal , the product must not have been used the product is accompanied by all the necessary documents, proving the transaction (eg IAS, Retail Rep. etc.)